Is the Unsubscribe Review Legit?

Travelers are known to scour the Internet for the best possible deals on hotels, flights and attractions. This has led to an increase in the competitive landscape for travel sites, all promising to guarantee the lowest prices for users. One of those sites is, a newcomer to rival more well-known sites like Priceline and Hotel Tonight, but is it actually legit or too good to be true? There are thousands of reviews (and associated reviews) online, helping potential users better understand the site and its reputation. But don’t worry about browsing through the thousands of reviews, we’ve done the work to give you a better idea of ​​what it’s like to book with Here is the overview:

First of all, what is

If you’ve never heard of, it’s a travel site that promises “the world’s lowest airfares” as well as massive savings on hotel rooms. In some places it is stated that savings can reach 50%; in others, it reads up to 72 percent. A deal available at the time of writing this article is listed at a mind-blowing 83% discount.

How it works? In their own words:

“ has access to and available to members of unsold hotel and travel deals at special discounted rates not available to the public.”

It’s a familiar model for seasoned travelers, who have used sites like Hotwire, Priceline, and for years. is a membership-based site, and it states that if you find a lower price for a hotel elsewhere, your membership is free for up to one year.

You don’t need to know when you’re traveling: after purchasing the offer, you have 24 months to complete the trip. However, it should be noted that the site does not guarantee dates, explicitly calling for the fact that some weeks and weekends may not be available. Keep this in mind if you want to travel during peak season, as availability is by far the most common issue voiced by negative reviews (more details below). In addition, you must reserve your dates at least 15 days in advance. The name of the hotel you get is only revealed after you make your reservation.

Why do people question the legitimacy of the site?

The prices are very very low. Some would characterize them as strangely low. Usually, the idea of ​​picking up unsold hotel rooms at a low price is based on a last minute booking, but this site claims you have two years reserve after purchasing your offer – so any unsold rooms that you might reserve in a few weeks or months may not even be available at the time you initially purchase your offer. At the same time, it sounds too good to be true and looks like a roll of the dice.

The website itself, as you can imagine, has a slew of rave reviews, touting their experience and prices as unbeatable. They get these reviews from Sitejabber, where they have an average of 4.75 out of 5 stars. ( claims 4.5 out of 5 stars, but that says it’s based on 3,435 reviews. When you go to Sitejabber There have been over 15,000 reviews on Dé, so it looks like Unsold hasn’t updated this information for some time.)

Among the negative reviews, both on Sitejabber and other review sites, many indicate that the user’s issue has been taken care of by the business. Some people say their hotels were supposed to be 4 or 5 star hotels, but when it came time to book, the options weren’t that nice, or the hotels were located far from the area the travelers wanted to visit. Let’s take a closer look at some of these reviews and the conversations happening online.

It is difficult to say whether or not this is a scam. If they’re legitimate, they certainly have to answer for a ton of unhappy customers. The Better Business Bureau gives it a rating of A-, but is not BBB accredited. The LoyaltyLobby blog in October 2020 did a little research on Uns after a reader asked a question about the company, concluding that “… if something sounds too good to be true, it usually is.” . There are both positive and negative stories in the comments, and Und has responded directly to many of the negative ones. A May 2021 article in South Africa’s Travel News takes a closer look at unsold items based on some user and travel agent experiences.

This archived Reddit thread started a year ago. The user called it a scam site that was showing up as a promoted post on social media. Other users have asked questions and shared their own experiences with the site, and Ue has responded to several of the comments.

It is worth noting that on Sitejabber many 3 star reviews say that the experience has gone well so far, but the user has not yet booked their trip so they do not know how it is. is going to happen. Some reviews noted that asks for a review immediately upon purchasing the offer, so the user does not have the full experience of using the site – they only purchased ‘a good deal, or what seems like a good deal, for a hotel they haven’t stayed at yet.

Positive reviews on Unsubscribe

By Caitlin J. on Sitejabber, December 20, 2020

“… We had a very good experience with Unsurf! The room / suite we got at Banff st Tunnel Mountain Resort for $ 115 / night was truly an amazing deal, and at no extra charge when we arrived! ”

By Brenda M. on TripAdvisor, Aug 20, 2020

“We have just returned from a stay in Banff – August 16-19, 2020. We stayed at the Moose Hotel but would have been happy with one of the other hotels we had to choose from. No additional costs were added at checkout…. “

By Jason D. on TripAdvisor, Aug 23, 2020

“… We have just completed a trip to Boston with Unwelcome and want to do another one as we were happy with the quality of the hotel and of course the savings…”

Negative reviews on

By Shivesh KUMAR on Trustpilot, June 4, 2021

“I wouldn’t suggest anyone buy the deals unless you’re not concerned with the location of the hotel and when you want to travel, which could mean a delay of a month or so. After spending a lot of time and energy, we don’t know what to do with our reservation at this point.

By Rock Rock on Trustpilot, March 18, 2021

“Once you’re signed up / paid, you’re locked into a specific location. Many dates are blocked. What is available is not 4-5 stars…. Stay away….”

It should be noted that responded to comments from Shivesh and Rock Rock, offering direct support through their support system. At the very least, it seems the company cares enough about following up on negative reviews and helping find a solution. It also matches some of the neutral reviewers who encountered issues but felt the company did a good job of fixing the issue.

As you might expect, most of the negative reviews are due to the availability and / or the quality and location of the hotel. In many of these cases, an unsold representative responds to the comment or attempts to work with the user.

Notes from uncertain people

From Charlotte on TripAdvisor, July 11, 2020

“… On sitejabber and Trust Pilot they have great reviews, but for a company that claims to have been around since 2007, the only reviews and social media presence I can see date back to March 2020.”

By Liz G. on Trustpilot, April 8, 2021

“I was planning a trip to the Grand Canyon and purchased a 3 night stay only to find my dates were canceled. I emailed their support team and got my refund today which makes me think they are legitimate. The website looks sketchy, which is probably why a lot of people think it’s a scam.

In short, no. I recommend that you opt for the vacation packages from instead. They’re the biggest, most established brand, and sometimes you can get even better deals if you know how to look for them. Click on the link below to find out about their current travel deals:

If you insist on giving them a shot, I can only say it’s somewhat reassuring to see that Unsold responds to comments and, according to reviews, issued refunds when the trip didn’t go as expected by the user. Since many negative reviews are for availability, you might have a better chance of booking if your travel plans are extremely flexible, or if you don’t mind if the location of the hotel is a bit out of the way. difference.

If you want a little more flexibility and peace of mind, then you are definitely better off using a trusted site like, where you can choose your travel dates and know which hotel you are staying at before you do. Pay. On the Reddit thread, RealUnsold noted that this is a growing company that is always working to establish best practices and try to meet demand as best as possible. The commenter also assured other Reddit users that they are striving for 100% customer satisfaction, which is clear in their quick responses. Hopefully, as they continue to grow and refine their operations, more and more travelers can enjoy fantastic hotel deals without the hassle or worry.

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